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Business Chain - Tenants
What are the challenges?
Further down the business chain, customer satisfaction is a crucial factor in ensuring any company’s success. For a shopping and leisure centre developer and manager such as Sonae Sierra, engagement with occupiers, feedback from visitors and openness to their suggestions are vital components for the creation and maintenance of a centre which is stimulating and pleasant to work, shop and relax in.
What is Sonae Sierra doing about them?
Within our shopping centres, we are dedicated to improving our own services and maintaining high levels of tenant and visitor satisfaction. We also seek to engage with our occupiers on environmental and social issues such as water, waste and safety and health through the provision of training, workshops, meetings and other awareness raising tactics.
Sonae Sierra recently updated its tenant contracts to include new clauses obliging our tenants to comply with our CR Policy, and introduced mandatory standards relating to S&H and environmental issues in our shopping centre regulations. 2007 also saw the launch of the PERSONÆ Best Tenant Award, which aims to boost tenants’ involvement in Sierra’s quest for excellence in S&H management in shopping centres.
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