Stakeholder Engagement

Conducting our activities in a way that is sensitive and responsive to our stakeholders’ needs and concerns is vital for the long term success of our business.

Through an active approach to stakeholder engagement we collect valuable feedback from our investors, employees, tenants, suppliers, communities, visitors and local authorities. Their views help us to refine our sustainability strategy and activities to ensure we continue to create shared value for all our stakeholders.

Our main stakeholder groups and engagement tools are:


  • We engage through our annual report and quarterly accounts, general shareholders assembly, as well as regular meetings and presentations about our financial performance and risk management practices.
  • We also participate in the INREV Sustainability Committee to inform and educate members around fund-level sustainability issues, and we take part in the annual Global Real Estate Sustainability Benchmark (GRESB).


  • We conduct an employee climate survey every two years to measure levels of employee engagement and satisfaction.
  • The Sierra Academy and ‘We Share’ programme aggregates the many knowledge sharing iniciatives we organise.
  • The Evolve newsletter raises awareness of sustainability information and is supported by SHE tips and alerts and the ‘My Advice’ tool that shares simple health and safety messages.


  • Shopping centre teams, sales audits and individual meetings evaluate tenants’ performance.
  • Annual tenant satisfaction surveys in all owned shopping centres drive continuous improvement in tenant satisfaction levels.
  • Training on SHE issues and participation in SHE committees is encouraged.
  • SHE Good Practice Guides promote good behaviour.
  • Sustainability benchmarking helps tenants improve their SHE performance by identifying opportunities to reduce energy consumption.


  • Our Safe Practice Index (SPI) audit tool improves safety conditions on our construction sites.
  • For security, maintenance, cleaning and waste suppliers we hold regular SHE meetings, open SHE committees and organize training to target the most common causes of incidents.
  • A SHE Good Practice Guide sets out best practice guidelines covering various activities to reduce the risk of safety accidents and environmental incidents.

Communities and visitors

  • Community Advisory Panels (CAPs) during new developments and significant expansions /refurbishments enable us to obtain useful feedback from local community representatives.
  • During the operations phase we undertake regular surveys and aim to play an active role in raising visitors’ awareness of sustainability concerns.
  • We promote community members’ well-being through supporting charitable initiatives and other non-charitable initiatives such as health campaigns.
  • We also promote safety awareness through regular communications and one-off campaigns.

Local communities and authorities

  • We engage with local authorities at the shopping centre level during the planning, development and operations phases.

More information

For more information on how we engaged with these stakeholders in 2016, the issues they raised and our response, download our Economic, Environmental and Social Report here.

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