Stakeholder Engagement

Conducting our activities in a way that is sensitive and responsive to our stakeholders’ needs and concerns is vital for the long term success of our business.

Through an active approach to stakeholder engagement we collect valuable feedback from our investors, employees, tenants, suppliers, communities, visitors and local authorities. Their views help us to refine our sustainability strategy and activities to ensure we continue to create shared value for all our stakeholders.

Our main stakeholder groups and engagement tools are:

E

Employees

  • Intranet and newsletters
  • Training on SHE and business ethics
  • Regular SHE meetings, campaigns and advice
  • Employee climate surveys and other surveys to to obtain feedback on the effectiveness of training programs
  • World Safety & Health Day
  • Personæ & Planet Best Team Award

PSF

Partners,
Shareholders
and financiers

  • General Shareholders Assembly
  • Annual and quarterly earnings reports
  • Regular meetings and presentations about our financial performance, risk management practices and approach to sustainability
  • INREV Sustainability Committee
  • Annual participation in GRESB

ISC

Investors
and services
clients

  • Investors’ survey

T

Tenants

  • Tenant’s portal and newsletters
  • Operational tenant survey and one-off surveys
  • Management meetings
  • Tenant Assembly meetings
  • SHE training, SPO and emergency practice drills
  • Ongoing communications regarding promotions, sales and marketing initiatives

S

Supliers

  • Service Suppliers’ Evaluation Procedure
  • Regular SHE meetings
  • SHE training, SPO and Safe Practice Index

SCV

Shopping Center
Visitors

  • Mall & Geo Tracking Surveys
  • Customer Contact Management System and Service Level Agreements
  • Mystery shopper exercises
  • Email, SMS and social media updates on services and events to local visitors
  • Awareness-raising events with SHE themes

LC

Local
Communities

  • Community Advisory Panels (CAPs)
  • Community Day, school liaison and other employee volunteering initiatives
  • Engagement at the shopping centre level during the planning, development and operations phases

More information

For more information on how we engaged with these stakeholders in 2017, the issues they raised and our response, download our 2017 Economic, Environmental and Social Report here.

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